Customer Feedback: the Lego story

Customer Feedback: the Lego story By Erik Devaney (…)  It started in the ‘80s and ‘90s when Lego replaced many of its veteran designers with recent graduates from some of the world’s top design schools. These new designers moved away from the simple bricks that made...

Real-time customer reviews

Real-time customer reviews it’s the way to address complains fast and better Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent (Source: Gartner Projects). Automation is everywhere these days...

Do You Know What Your Customers Need?

By Ruby Newell-Legner Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even before guests themselves know what...

Why customer feedback matters ?

Customer feedback shows you value their opinions Why customer feedback matters ? Because people appreciate when you ask them if they are happy with your service. It shows you actually care and that you are here for them. They feel that your goal is to solve their...

Customer Reviews in 10 Seconds

REVIEW10 software allows Customer Reviews in 10-Seconds Review10 is the simplest and fastest software that allows customer reviews in 10 seconds. It allows customers to tell you what can be improved and contact the manager if required. Setup takes only 2 minutes. So...