5 ways to get more reviews for your hotel

By Divya Bhat While creativity is the key to inspiring hotel reviews, here are some not-so-obvious but sure shot ways to encourage guests to give you feedback on their experience with your hotel. Make the most of Review Widgets Most review sites these days allow you...

Customer Feedback: the Lego story

Customer Feedback: the Lego story By Erik Devaney (…)  It started in the ‘80s and ‘90s when Lego replaced many of its veteran designers with recent graduates from some of the world’s top design schools. These new designers moved away from the simple bricks that made...

Real-time customer reviews

Real-time customer reviews it’s the way to address complains fast and better Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent (Source: Gartner Projects). Automation is everywhere these days...