Customer Feedback: the Lego story

Customer Feedback: the Lego story By Erik Devaney (…)  It started in the ‘80s and ‘90s when Lego replaced many of its veteran designers with recent graduates from some of the world’s top design schools. These new designers moved away from the simple bricks that made...

Real-time customer reviews

Real-time customer reviews it’s the way to address complains fast and better Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent (Source: Gartner Projects). Automation is everywhere these days...